FAQ – Shipping, Returns, Promotions & Hat Sizing

 

Hatlanders FAQ

Frequently Asked Questions About Orders, Shipping, Returns, Promotions, and New Era Hats

Welcome to the Hatlanders FAQ page. Here you’ll find answers about shipping times, free shipping, returns, promotions, fitted hat sizing, order issues, damaged packages, and product materials.

For additional help, contact us at info@hatlanders.com.

Current Promotions & Sale Policy

How do Hatlanders promotions work?

Hatlanders may offer limited-time promotions such as Cyber Monday sales, Black Friday sales, Buy 2 Get 1 Free offers, free shipping, or other special discounts.

Promotions may apply only to selected products, collections, or categories. Some promotions may exclude limited releases, special collections, or “Drop of the Week” items.

Always review your cart before checkout to confirm which items qualify for the promotion.

How does the Buy 2 Get 1 Free promotion work?

When active, the Buy 2 Get 1 Free promotion applies automatically at checkout to eligible products.

The free item will be the lowest-priced eligible item in your cart.

This promotion may not apply to all collections or limited-release products. Please check your cart before completing your order.

Does free shipping apply to every order?

When active, Hatlanders may offer free standard shipping on qualifying U.S. orders over $99.

Free shipping promotions may be limited to the continental United States and may exclude Alaska, Hawaii, U.S. territories, Virgin Islands, international orders, or other restricted areas.

Orders with free shipping may be shipped through USPS or FedEx, at Hatlanders’ discretion.

Free shipping promotions are limited-time offers and may be changed or ended at any time without prior notice.

Are sale items final sale?

Yes. Items purchased with a discount, sale price, promotion, or special offer are considered Final Sale.

Final Sale items are not eligible for return, refund, or exchange, unless required by law or unless the item arrives damaged due to shipping.

Shipping & Delivery

When will my hat ship?

Most Hatlanders orders are processed within 48 hours or less.

We ship orders Monday through Friday. Orders placed before 10:00 AM ET are usually processed faster.

Orders placed after 10:00 AM ET on Friday, during weekends, or before a holiday will usually ship the next business day.

Example:
If you place an order on Friday after 10:00 AM ET, your order will usually ship the following Monday, unless Monday is a holiday.

What carrier will ship my package?

Hatlanders ships orders using USPS or FedEx.

When free shipping is active, the carrier is selected at our discretion based on the order, shipping address, and available service.

How long will it take for my hat to arrive?

Estimated delivery time begins after the order has been processed and shipped.

Typical delivery estimates:

Region Estimated Delivery Time
East Coast 1–3 business days
Central U.S. 3–5 business days
South U.S. 3–5 business days
West Coast 3–5 business days

Delivery times are estimates and may vary due to carrier delays, weather, holidays, high-volume periods, or incorrect shipping information.

For faster delivery, please select the expedited shipping option that best fits your needs at checkout.

I paid for 1–2 Day Air. Why has my package not arrived yet?

Expedited shipping services from UPS or other carriers usually count business days only.

Weekends and holidays are not included in most expedited delivery estimates.

For example, if you place an order after Friday at 10:00 AM ET, over the weekend, or right before a holiday, that time may not count toward the estimated delivery window.

Processing time and carrier transit time are separate. The 1–2 day shipping estimate begins after the package has been picked up by the carrier.

Do you ship hats in a box?

Yes. Hats are carefully packed to help protect their shape during shipping.

Most hats are placed inside a protective poly bag and then shipped in a cardboard box, commonly sized around 10 x 8 x 6 inches, depending on the order.

Tracking & Package Issues

My tracking says delivered, but I did not receive the package. What should I do?

If your tracking number shows the package was delivered but you did not receive it, please take the following steps:

  1. Check your front door, mailbox, lobby, package room, side entrance, and surrounding areas.

  2. Ask neighbors, building staff, or household members if they received it.

  3. Contact USPS or FedEx directly using your tracking number.

  4. If theft is suspected, file a report with your local police department.

  5. Email us at info@hatlanders.com so we can review the order and help guide you through the next steps.

Hatlanders is not responsible for packages marked as delivered by the carrier. However, some shipments may include carrier insurance depending on the shipping method. When possible, we will assist with the claim process.

My package arrived damaged. What should I do?

Please contact us as soon as possible at info@hatlanders.com.

Include the following information:

  • Order number

  • Photos of the damaged box

  • Photos of the damaged product

  • Photos of the shipping label

  • Brief description of the issue

A carrier claim may be required. We will help guide you through the claim process and review the best available solution.

Orders & Payments

Why was my order canceled?

An order may be canceled if our fraud prevention system detects possible discrepancies or unusual activity.

Common reasons include:

  • Billing information does not match the cardholder’s bank information

  • Multiple failed payment attempts

  • Multiple credit cards used in a short period

  • High-risk transaction behavior

  • Pending payment that was not completed

  • Payment verification issues from PayPal or another payment provider

If your order was canceled but you believe the transaction was valid, you may place a new order using accurate billing and shipping information.

For large orders, high-value orders, or international payment concerns, we recommend using PayPal when available.

Hatlanders takes fraud prevention seriously to protect both our customers and our business.

Can pending PayPal or payment-provider orders be canceled?

Yes. Orders with pending, incomplete, or unverified payments may be canceled without prior notice.

To avoid delays, make sure your payment is fully completed at checkout.

Returns & Exchanges

Can I return a hat if it does not fit?

Eligible regular-price items may be returnable within the return window stated in our return policy.

Fitted hat sizing can vary slightly by style, shape, material, and production factory. Because of this, we recommend confirming your size before purchasing.

Sale items, discounted items, promotional items, and Final Sale products are not eligible for return or refund.

For return questions, email info@hatlanders.com with your order number.

Are discounted items returnable?

No. Discounted items, sale items, promotional purchases, and items purchased during special offers are considered Final Sale.

Final Sale items cannot be returned, refunded, or exchanged.

Product Information

Why is the size not always consistent on fitted hats?

Fitted hats, including New Era 59FIFTY fitted hats, may have slight sizing differences from one hat to another.

This can happen because hats are made in different factories around the world and may vary slightly due to material, shape, construction, and production batch.

Sizing differences may occur regardless of the country of origin, including hats made in China, Bangladesh, Haiti, Laos, Myanmar, USA, or other manufacturing locations.

This is normal in the fitted hat industry and does not always mean the hat is defective.

Why are some hats made of wool, polyester, or cotton?

New Era and other headwear brands use different materials depending on the style, collection, colorway, and production run.

Common hat materials include:

  • Wool

  • Polyester

  • Cotton

  • Wool blends

  • Polyester blends

Material differences may slightly affect the feel, structure, color tone, and fit of the hat.

Most product pages include material information in the description. If material details are missing, contact us at info@hatlanders.com before placing your order.

Are your hats authentic?

Yes. Hatlanders sells genuine, new, unaltered headwear from trusted brands and suppliers.

We do not sell counterfeit products.

Wholesale & International Orders

Can I buy wholesale from Hatlanders?

No. Hatlanders does not currently offer wholesale pricing.

All products are sold at retail prices.

Please do not contact us requesting wholesale access unless a wholesale program is officially announced on our website.

Do you ship internationally?

At this time, some products may be available for domestic U.S. shipping only.

Certain branded products, including New Era items, may be restricted to domestic shipping depending on brand rules, supplier requirements, or product availability.

For questions about international shipping eligibility, contact us before ordering at info@hatlanders.com.

Pre-Order Notice

This item is a pre-order with an estimated delivery window of August 1–31, 2026.

Minimum order requirement: 36 pieces must be reached for production to move forward.

All sales are final. No cancellations, returns, refunds, exchanges, size changes, or order modifications after checkout.

Delays may happen due to production or shipping. By placing your order, you agree to all pre-order terms.

Pre-order Policy

Pre-order items are not currently in stock and are produced or secured after orders are placed. These orders once placed, cannot be canceled or refunded.

Each pre-order will include an estimated delivery window. Delivery dates are estimates only and may change due to production timelines, supplier delays, customs, shipping carriers, or other circumstances outside of Hatlanders’ control.

Some pre-orders may require a minimum final order quantity before production begins. If the required minimum quantity is not reached, Hatlanders may cancel the pre-order and issue refunds for the affected orders.

All pre-order sales are final. Pre-order items are not eligible for cancellation, return, refund, exchange, size change, or order modification after checkout, unless Hatlanders cancels the pre-order.

By placing a pre-order, the customer confirms that they have reviewed the item, size, delivery estimate, and pre-order terms before completing the purchase.

Contact Hatlanders

How can I contact customer service?

For help with orders, shipping, returns, product questions, damaged packages, or payment issues, email:

info@hatlanders.com

Please include your order number when contacting us about an existing order.