Privacy Policy

 

Last Updated: May 2026

Hatlanders respects your privacy. This Privacy Policy explains how Hatlanders collects, uses, discloses, stores, and protects personal information when you visit hatlanders.com, place an order, create an account, subscribe to marketing, contact us, or interact with our website, advertisements, services, or online store.

By using hatlanders.com, you agree to the practices described in this Privacy Policy.

For questions about this Privacy Policy, contact us at info@hatlanders.com.

1. Information We Collect

Hatlanders may collect personal information that you provide directly to us, including:

  • Name

  • Email address

  • Billing address

  • Shipping address

  • Phone number

  • Order details

  • Account login information

  • Customer service messages

  • Product preferences

  • Marketing subscription information

  • Payment-related information

Payment information may be processed by third-party payment providers. Hatlanders does not intentionally store full credit card numbers on our own systems.

We may also collect information automatically when you use our website, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages viewed

  • Products viewed

  • Referring website

  • Website activity

  • Shopping cart activity

  • Cookie and tracking data

  • Approximate location based on device or IP address

2. How We Use Your Information

Hatlanders may use personal information to:

  • Process and fulfill orders

  • Confirm payments

  • Ship products

  • Provide tracking information

  • Respond to customer service requests

  • Manage returns, refunds, and order issues

  • Improve our website and customer experience

  • Personalize your shopping experience

  • Send order updates

  • Send marketing emails, if you subscribe

  • Detect, prevent, and investigate fraud

  • Protect the security of our website and business

  • Comply with legal, tax, accounting, and regulatory obligations

  • Enforce our Terms of Service, policies, and rights

3. Email and Marketing Communications

If you sign up for marketing emails, Hatlanders may send promotional messages, product updates, new drop announcements, sale information, and brand news.

You may unsubscribe at any time by clicking the unsubscribe link included in marketing emails or by contacting info@hatlanders.com.

Even if you unsubscribe from marketing, we may still send transactional messages related to your orders, account, payment, shipping, returns, or customer service requests.

4. Cookies and Tracking Technologies

Hatlanders uses cookies, pixels, tags, analytics tools, and similar technologies to operate and improve our website.

These technologies may help us:

  • Remember items in your cart

  • Save website preferences

  • Improve website performance

  • Understand customer behavior

  • Measure advertising effectiveness

  • Prevent fraud

  • Personalize content and advertisements

  • Analyze website traffic

You may control cookies through your browser settings. If you disable cookies, some website features may not work properly.

5. Analytics and Advertising Partners

Hatlanders may work with third-party service providers, analytics providers, payment processors, shipping carriers, marketing platforms, advertising networks, and ecommerce technology providers.

These third parties may collect or process information to help us operate our business, including:

  • Website hosting

  • Payment processing

  • Order fulfillment

  • Shipping

  • Customer service

  • Email marketing

  • Fraud prevention

  • Website analytics

  • Advertising

  • Retargeting

  • Performance measurement

Depending on your location, certain data sharing for advertising or retargeting may be considered a “sale,” “sharing,” or “targeted advertising” under applicable privacy laws.

Please see our Your Privacy Choices page for more information about opt-out rights.

6. When We Share Information

Hatlanders does not sell customer information in the traditional sense of exchanging customer lists for money.

However, we may share information with trusted third parties when needed to operate our website, fulfill orders, provide services, advertise, or comply with the law.

We may share information with:

  • Payment processors

  • Shipping carriers

  • Ecommerce platforms

  • Website hosting providers

  • Fraud prevention providers

  • Marketing and email platforms

  • Analytics providers

  • Advertising partners

  • Professional advisors

  • Legal, tax, or accounting service providers

  • Government authorities when required by law

We may also disclose information if we believe it is necessary to:

  • Comply with applicable law

  • Respond to legal requests

  • Enforce our policies

  • Protect our rights

  • Prevent fraud

  • Protect customers, users, or the public

  • Investigate suspicious or harmful activity

7. Data Security

Hatlanders uses reasonable administrative, technical, and physical safeguards designed to help protect personal information.

However, no website, server, payment system, email system, or internet transmission is completely secure. Hatlanders cannot guarantee absolute security of information transmitted through our website or services.

Customers are responsible for keeping account login credentials confidential.

8. Data Retention

Hatlanders may retain personal information for as long as reasonably necessary to:

  • Fulfill orders

  • Provide customer service

  • Maintain business records

  • Comply with legal obligations

  • Resolve disputes

  • Prevent fraud

  • Enforce agreements

  • Support accounting, tax, and reporting requirements

Retention periods may vary depending on the type of information and applicable law.

9. Your Privacy Rights

Depending on where you live, you may have certain privacy rights, including the right to:

  • Request access to personal information

  • Request correction of personal information

  • Request deletion of personal information

  • Opt out of certain targeted advertising

  • Opt out of certain data sharing

  • Request information about how your data is used

  • Appeal certain privacy decisions, where applicable

To submit a privacy request, contact info@hatlanders.com with the subject line:

Privacy Request

We may need to verify your identity before processing certain requests.

10. Global Privacy Control

If you visit hatlanders.com with a recognized Global Privacy Control, also known as GPC, signal enabled, we will treat that signal as a request to opt out of certain activities that may be considered targeted advertising, sale, or sharing under applicable privacy laws.

This request applies to the browser and device used to send the signal.

11. Children’s Privacy

Hatlanders does not knowingly collect personal information from children under 13.

Our website, products, and services are intended for users who are at least 13 years old. If we learn that we have collected personal information from a child under 13 without proper consent, we will take reasonable steps to delete that information.

Parents or guardians who believe a child has provided personal information may contact us at info@hatlanders.com.

12. California and Other State Privacy Rights

Residents of California and certain other U.S. states may have additional rights under applicable privacy laws.

These rights may include access, correction, deletion, opt-out, and non-discrimination rights.

Hatlanders will not discriminate against users for exercising privacy rights. However, certain website features, promotions, or services may depend on information needed to provide them.

To submit a request, contact info@hatlanders.com.

13. Accessibility Statement

Hatlanders is committed to providing a website experience that is accessible and user-friendly for all customers.

We are working to improve the accessibility of hatlanders.com and aim to support generally recognized accessibility standards, including the Web Content Accessibility Guidelines, commonly known as WCAG.

Because website technology, third-party apps, themes, plugins, and ecommerce features may change over time, we cannot guarantee that every page, feature, or third-party component will always be fully accessible at all times.

If you experience difficulty accessing any part of our website, need assistance placing an order, or would like information in an alternative format, please contact us:

Email: info@hatlanders.com
Subject Line: Accessibility Request

Please include:

  • The page URL

  • A description of the issue

  • The device and browser you are using

  • The assistive technology used, if any

  • Your contact information

We will make reasonable efforts to assist you and address accessibility concerns.

14. Third-Party Links and Services

Our website may contain links to third-party websites, apps, platforms, social media pages, payment providers, shipping carriers, or embedded tools.

Hatlanders is not responsible for the privacy practices, accessibility, security, content, or policies of third-party websites or services.

Customers should review the privacy policies and terms of any third-party services they use.

15. User-Generated Content

If you submit reviews, comments, photos, tags, social media posts, or other content related to Hatlanders, you understand that such content may be visible to others depending on where it is posted.

By submitting or tagging content publicly, you may grant Hatlanders permission to repost, share, display, or reference that content for marketing, website, or social media purposes, unless you ask us not to.

Do not submit content that includes private information, offensive material, copyrighted material you do not own, or content that violates another person’s rights.

16. Limitation of Liability Related to Website Use

Hatlanders makes reasonable efforts to keep website information accurate and updated. However, errors may occur, including pricing errors, product description errors, inventory errors, image errors, promotion errors, technical issues, or typographical mistakes.

Hatlanders reserves the right to correct errors, update information, cancel orders, refuse service, modify promotions, or adjust website content at any time, subject to applicable law.

Use of hatlanders.com is at your own risk. To the fullest extent allowed by law, Hatlanders is not liable for indirect, incidental, special, consequential, or punitive damages related to website use, website interruptions, technical errors, third-party services, or unauthorized access.

17. Changes to This Privacy Policy

Hatlanders may update this Privacy Policy from time to time.

When we make changes, we will update the “Last Updated” date at the top of this page. Continued use of hatlanders.com after changes are posted means you accept the updated policy.

18. Contact Hatlanders

For privacy questions, accessibility requests, or policy concerns, contact:

Hatlanders Customer Support
Email: info@hatlanders.com
Website: hatlanders.com

Suggested subject lines:

  • Privacy Request

  • Accessibility Request

  • Cookie Request

  • Data Deletion Request

  • Website Support Request

 

Website Accessibility & Support: If you experience difficulty using Hatlanders.com, contact us at info@hatlanders.com and we will make reasonable efforts to assist you.