Terms of Service

 

Last Updated: May 2026

This website is operated by Hatlanders. Throughout this website, the terms “we,” “us,” and “our” refer to Hatlanders. By visiting hatlanders.com, browsing our website, creating an account, placing an order, submitting information, or using any of our services, you agree to be bound by these Terms of Service.

These Terms apply to all users of the website, including visitors, customers, account holders, vendors, merchants, contributors, and anyone who accesses or uses our website.

If you do not agree with these Terms, you should not access our website, place an order, or use our services.

For questions about these Terms, contact us at info@hatlanders.com.

1. Online Store Terms

By using this website, you represent that you are at least the age of majority in your state or jurisdiction, or that you are using the website under the supervision and consent of a parent or legal guardian.

You agree not to use Hatlanders products, website content, or services for any illegal, unauthorized, fraudulent, abusive, or harmful purpose.

You may not:

  • Violate any applicable law or regulation

  • Infringe on our intellectual property rights or the rights of others

  • Upload viruses, malware, worms, or destructive code

  • Attempt to interfere with website security

  • Use automated scraping, bots, crawlers, or unauthorized data collection tools

  • Use our website to commit fraud, abuse, or unauthorized resale activity

A violation of these Terms may result in order cancellation, account restriction, refusal of service, or legal action where appropriate.

2. General Conditions

We reserve the right to refuse service, cancel orders, limit quantities, restrict account access, or terminate website access at any time, to the fullest extent permitted by law.

We may refuse or cancel orders that appear to involve:

  • Fraud

  • Unauthorized payment use

  • Incorrect billing information

  • Suspicious activity

  • Resale or bulk purchasing

  • Pricing errors

  • Inventory errors

  • Violation of our policies

  • Abuse of promotions or discount codes

You agree not to copy, duplicate, reproduce, sell, resell, exploit, or misuse any part of our website, products, services, images, text, logos, product descriptions, or brand materials without written permission from Hatlanders.

3. Accuracy of Website Information

We make reasonable efforts to provide accurate product information, pricing, availability, images, colors, descriptions, promotions, shipping details, and website content.

However, errors may occur.

Hatlanders does not guarantee that all website information will always be accurate, complete, current, or error-free.

We reserve the right to:

  • Correct errors

  • Update product information

  • Change prices

  • Cancel orders

  • Modify promotions

  • Remove products

  • Update policies

  • Correct inaccurate descriptions

  • Refuse orders affected by errors

This may occur even after an order has been submitted.

4. Product Availability, Drops, and Limited Releases

Some Hatlanders products may be limited release items, exclusive drops, or available in limited quantities.

We do not guarantee that any product, size, color, style, or collection will remain available.

Adding an item to your cart does not reserve the item. Products are not guaranteed until checkout is completed and the order is accepted.

We reserve the right to limit quantities per customer, household, billing address, shipping address, account, payment method, or IP address.

5. Product Images, Colors, and Fit

We make every effort to display product photos, colors, materials, and details as accurately as possible.

However, we do not guarantee that your device, monitor, screen, or browser will display product colors accurately.

Fitted hats may vary slightly in fit, shape, material, stitching, crown structure, brim shape, and sizing due to manufacturing differences, material differences, production batches, and brand specifications.

These natural product variations are not always considered defects.

Customers are responsible for reviewing product descriptions, photos, size charts, and policies before purchasing.

6. Pricing, Promotions, and Discounts

Prices and promotions are subject to change at any time without notice.

Discount codes, sale offers, free shipping promotions, Buy One Get One offers, Buy 2 Get 1 Free offers, and other promotions may be limited by product, collection, order value, location, time period, or availability.

Promotions may not apply to all items.

Hatlanders reserves the right to cancel, modify, restrict, or end any promotion at any time.

If a promotion is applied incorrectly due to a technical error, misuse, or system issue, we reserve the right to correct the order or cancel the transaction.

7. Orders, Billing, and Account Information

You agree to provide current, complete, and accurate billing, shipping, payment, and contact information.

Hatlanders is not responsible for delays, lost packages, failed delivery, or order issues caused by incorrect or incomplete customer information.

We may cancel or refuse orders if:

  • Payment cannot be verified

  • Billing information does not match

  • Shipping information appears invalid

  • Fraud risk is detected

  • The order appears to be placed by a reseller, dealer, or unauthorized distributor

  • The order violates our policies

  • The item is unavailable

  • A pricing, inventory, or technical error occurred

If we cancel or modify an order, we may attempt to notify you using the email address or phone number provided at checkout.

8. Shipping and Delivery

Shipping times are estimates only and are not guaranteed unless specifically stated by the carrier.

Hatlanders is not responsible for delays caused by:

  • Shipping carriers

  • Weather

  • Holidays

  • Incorrect addresses

  • High-volume shipping periods

  • Customs or international restrictions

  • Carrier service interruptions

  • Lost, stolen, or misdelivered packages after carrier confirmation

Once a package is marked as delivered by the carrier, Hatlanders is not responsible for theft, loss, or missing packages, except where required by law.

Customers should review our Shipping Policy for full details.

9. Returns, Refunds, and Exchanges

Returns, refunds, store credits, final sale items, damaged products, wrong items, and return shipping are governed by our Return & Refund Policy.

By placing an order, you agree to review and follow our Return & Refund Policy.

Unauthorized returns may be refused, discarded, or returned at the customer’s expense.

Shipping charges, route protection, handling fees, and return label costs are generally non-refundable unless required by law or expressly approved by Hatlanders.

10. Final Sale Items

Certain items are final sale and may not be returned, refunded, exchanged, or credited.

Final Sale items may include:

  • Sale items

  • Discounted items

  • Clearance items

  • Limited releases

  • New drops

  • Promotional purchases

  • BOGO or Buy 2 Get 1 Free items

  • Clothing

  • Accessories

  • Items marked Final Sale

  • Items excluded under our Return & Refund Policy

Customers are responsible for reviewing product details before checkout.

11. Third-Party Tools, Apps, and Services

Our website may use third-party tools, apps, plugins, payment processors, shipping providers, analytics platforms, advertising platforms, ecommerce technology, or embedded services.

These services are provided by third parties and may be governed by their own terms, conditions, privacy policies, and accessibility practices.

Hatlanders does not control and is not responsible for third-party websites, tools, apps, platforms, payment providers, or services.

Your use of third-party services is at your own risk.

12. Third-Party Links

Our website may include links to third-party websites, social media platforms, payment providers, shipping carriers, or other external resources.

Hatlanders is not responsible for the content, accuracy, security, availability, accessibility, products, services, or policies of third-party websites.

You should review all third-party terms and policies before using their services or making transactions through them.

13. Personal Information and Privacy

Your submission of personal information through Hatlanders is governed by our Privacy Policy.

By using our website, creating an account, placing an order, or submitting information, you agree that we may collect, use, process, and share information as described in our Privacy Policy.

Please review our Privacy Policy and Your Privacy Choices page for more details.

14. Website Accessibility

Hatlanders is committed to providing a website experience that is accessible and user-friendly.

We aim to make reasonable efforts to improve website accessibility and usability over time. However, website features, third-party apps, themes, plugins, embedded tools, payment systems, and ecommerce integrations may change or may not always be fully controlled by Hatlanders.

We do not guarantee that every page, feature, function, third-party tool, or piece of content will be fully accessible at all times.

If you experience difficulty accessing any part of hatlanders.com, need help placing an order, or require information in an alternative format, contact us at:

Email: info@hatlanders.com
Subject Line: Accessibility Request

Please include:

  • Page URL

  • Description of the issue

  • Device and browser used

  • Assistive technology used, if any

  • Your contact information

We will make reasonable efforts to assist you and address accessibility concerns.

15. User Comments, Reviews, Feedback, and Submissions

If you submit reviews, comments, photos, videos, feedback, ideas, suggestions, social media tags, or other content to Hatlanders, you agree that we may use, edit, publish, display, reproduce, share, and distribute that content for business, marketing, website, or social media purposes, unless prohibited by law.

You agree that your submissions will not:

  • Violate another person’s rights

  • Contain false, misleading, defamatory, obscene, abusive, or unlawful content

  • Include malware, viruses, or harmful code

  • Infringe copyrights, trademarks, privacy rights, or intellectual property rights

  • Misrepresent your identity

  • Include private information about another person without permission

You are solely responsible for the content you submit.

Hatlanders may remove or edit user content at any time, but we are not obligated to monitor all user submissions.

16. Intellectual Property

All website content belongs to Hatlanders or its licensors unless otherwise stated.

This includes:

  • Logos

  • Brand names

  • Product photography

  • Website design

  • Text

  • Graphics

  • Icons

  • Videos

  • Page layouts

  • Product descriptions

  • Marketing materials

  • Digital content

  • Collections

  • Images

  • Trademarks

  • Service marks

You may not copy, reproduce, modify, distribute, sell, display, scrape, download, reuse, or exploit our content without written permission.

Unauthorized use of Hatlanders intellectual property may result in legal action.

17. Prohibited Uses

You may not use our website or services:

  • For unlawful purposes

  • To violate laws or regulations

  • To infringe intellectual property rights

  • To harass, abuse, threaten, defame, or discriminate

  • To submit false or misleading information

  • To commit fraud

  • To upload malware or harmful code

  • To scrape, crawl, spider, or collect data without permission

  • To spam, phish, pharm, pretext, or impersonate others

  • To interfere with website security

  • To bypass purchase limits

  • To abuse promotions

  • To make unauthorized commercial use of our website

  • To engage in resale activity that violates our policies

  • To interfere with the operation of the website

We reserve the right to terminate access, cancel orders, restrict accounts, or take legal action for prohibited use.

18. Disclaimer of Warranties

Hatlanders provides this website, its content, and its services on an “as is” and “as available” basis.

We do not guarantee that:

  • The website will be uninterrupted

  • The website will be error-free

  • The website will always be secure

  • All information will be accurate or current

  • Product availability will be guaranteed

  • Product colors will display perfectly

  • Product fit will meet every customer expectation

  • Website errors will always be corrected immediately

  • Third-party tools will operate without interruption

To the fullest extent permitted by law, Hatlanders disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

19. Limitation of Liability

To the fullest extent permitted by law, Hatlanders and its owners, directors, officers, employees, contractors, vendors, suppliers, affiliates, service providers, licensors, and agents will not be liable for any direct, indirect, incidental, punitive, special, consequential, or similar damages arising from:

  • Use of our website

  • Inability to use our website

  • Product purchases

  • Shipping delays

  • Carrier issues

  • Lost or stolen packages

  • Website errors

  • Pricing errors

  • Product description errors

  • Inventory errors

  • Payment processing issues

  • Third-party tools or services

  • Unauthorized access

  • Data loss

  • Viruses or malware

  • Accessibility limitations

  • User-submitted content

  • Reliance on website information

This limitation applies whether the claim is based on contract, negligence, tort, strict liability, or any other legal theory, even if Hatlanders was advised of the possibility of damages.

Because some jurisdictions do not allow certain exclusions or limitations, our liability will be limited to the maximum extent permitted by law.

20. Indemnification

You agree to indemnify, defend, and hold harmless Hatlanders, its owners, officers, directors, employees, contractors, vendors, affiliates, suppliers, service providers, licensors, and agents from any claim, demand, loss, liability, damages, cost, or expense, including reasonable attorneys’ fees, arising from:

  • Your use of the website

  • Your violation of these Terms

  • Your violation of any law

  • Your violation of another person’s rights

  • Your misuse of our products or services

  • Your user-submitted content

  • Your fraudulent, abusive, or unauthorized activity

  • Your breach of any policy incorporated into these Terms

21. Force Majeure

Hatlanders will not be liable for delays, interruptions, failure to perform, or inability to fulfill obligations caused by events beyond our reasonable control.

This may include:

  • Natural disasters

  • Severe weather

  • Carrier delays

  • Labor disruptions

  • Supply chain issues

  • Government actions

  • Emergencies

  • Power outages

  • Internet failures

  • Cyberattacks

  • Payment processor issues

  • Platform outages

  • Acts of war or terrorism

  • Public health emergencies

22. Termination

These Terms remain effective unless terminated by either you or Hatlanders.

You may stop using our website at any time.

We may terminate or suspend your access to our website or services at any time if we believe you violated these Terms, created risk, engaged in fraud, abused promotions, misused the website, or harmed Hatlanders or other users.

Termination does not eliminate obligations that arose before termination, including payment obligations, liability, indemnification, and restrictions on use of our content.

23. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforced to the maximum extent permitted by law.

The remaining provisions will continue in full force and effect.

24. No Waiver

If Hatlanders does not enforce a right or provision of these Terms, that does not mean we waive that right or provision.

Any waiver must be in writing and signed by Hatlanders.

25. Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, Your Privacy Choices page, Accessibility Statement, and any other policies posted on our website, make up the entire agreement between you and Hatlanders regarding your use of our website and services.

26. Governing Law

These Terms and any related disputes will be governed by the laws of the State of New York, without regard to conflict-of-law principles, unless another jurisdiction is required by applicable law.

Any dispute related to these Terms, our website, or your purchase from Hatlanders shall be handled in the courts located in New York, unless applicable law requires otherwise.

Attorney note: If Hatlanders will be legally registered outside New York, update this section to match the official business entity and state.

27. Changes to These Terms

Hatlanders may update, modify, or replace these Terms at any time by posting changes on this page.

The “Last Updated” date will reflect the latest version.

Your continued use of hatlanders.com after changes are posted means you accept the updated Terms.

28. Contact Information

Questions about these Terms of Service should be sent to:

Hatlanders Customer Support
Email: info@hatlanders.com
Website: hatlanders.com

Suggested subject line:

Terms of Service Question